Course Overview
- Telephone Etiquette.
- Social media and emails handling.
- Politeness and courtesy
- Data capture in a contact centre
- Resolution management
- Data security and compliance
- Empathy and emotional intelligence in a contact centre
- Stress management in a contact centre
- Reporting in a contact centre.
- Telemarketing
Why the course?
- Companies are looking for certified contact center Agents
- Get hired easily
- Get equipped with high demand skills
- Get a verified certificate
- Get referrals to potential employers
